Privacy Policy

1. Information We Collect

We collect only the essential personal information required to provide our products and services. This includes:

• Contact Details: Your full name, mobile phone number, email address, and physical delivery address when you place an order, request a laptop repair, or submit an enquiry.
• Transaction & Order Data: Details of the refurbished laptops, spare parts, or services purchased, invoice numbers, warranty registration details, and payment confirmation IDs. (Note: We do not store raw credit/debit card numbers or CVV; all online payments are processed through RBI-authorized payment gateways).
• Technical & Device Data: IP address, browser type, operating system, device identifiers, and website browsing patterns collected via standard web server logs and cookies.
• Communication Logs: Records of WhatsApp messages, phone calls, or emails exchanged with our customer support and sales representatives for quality and warranty verification purposes.

2. How We Use Your Information

Your personal data is strictly used for legitimate business and fulfillment purposes:

• Processing, packing, and delivering your laptop orders and replacement requests.
• Registering and validating your 6-Month Lappy Baba Warranty on purchased hardware.
• Scheduling laptop repair diagnostic pickups and rental equipment agreements.
• Sending order confirmations, invoice copies, and tracking updates via SMS, WhatsApp, or email.
• Improving our website performance, catalog availability, and user browsing experience.
• Complying with statutory accounting, GST reporting, and tax obligations under Indian law.

3. Data Sharing & Third-Party Disclosures

We never sell, rent, or trade your personal information to third-party advertisers. We only share necessary data with trusted service providers under strict confidentiality agreements:

• Logistics & Courier Partners: Delivery services (e.g., Delhivery, BlueDart, DTDC, local Patna couriers) to deliver your laptop parcels.
• Payment Processors: Authorized Indian payment gateways (such as Razorpay, Paytm, Cashfree, UPI) for secure payment settlement.
• Legal & Regulatory Authorities: If required by Indian law, court order, or governmental law enforcement agencies in connection with investigations or legal proceedings.

4. Cookies & Tracking Technologies

Our website uses standard HTTP cookies to remember your browsing session, preferences (such as price filters and comparison items), and generate anonymous web analytics. You may configure your browser settings to decline or delete cookies at any time; however, some site features may not function optimally without cookies enabled.

5. Data Security & Storage

In compliance with Rule 8 of the IT SPDI Rules, 2011, we implement reasonable administrative, technical, and physical security safeguards. All web communication is encrypted using 256-bit SSL (HTTPS). Internal database access is restricted to authorized technicians and support personnel on a need-to-know basis.

6. Your Rights Under Indian Law

Under applicable Indian data protection regulations, you have the right to:

• Review & Access: Request a summary of the personal data we hold about you.
• Correction & Updating: Request correction of inaccurate, outdated, or incomplete details.
• Withdrawal of Consent: Opt out of promotional newsletters or marketing messages at any time.
• Erasure / Deletion: Request deletion of your contact account, subject to mandatory statutory tax and accounting retention requirements.

7. Grievance Redressal Officer

In accordance with the Information Technology Act 2000 and the rules made thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated Grievance Officer are published below:

8. Contact Us

If you have any questions, clarifications, or requests regarding this Privacy Policy, please reach out to us at info@lappybaba.com or visit our Patna store during business hours (Mon–Sat, 10:00 AM – 7:00 PM).