🛡️ 100% Peace of Mind Assurance

6-Month Comprehensive Warranty

Every refurbished laptop sold by Lappy Baba undergoes a thorough 20-point quality check and is backed by our full 6-month hardware warranty and 7-day replacement guarantee.

🛡️

6 Months Hardware

Complete protection covering motherboard, screen, keyboard, battery, and internal parts.

🔄

7-Day Replacement

If you detect any hardware defect within 7 days of purchase, get a direct one-to-one replacement.

⚡

48-72h Turnaround

Fast local service at our Patna store so you get your machine back without prolonged downtime.

✅

What Is Covered Under Warranty

The following components and defects are fully repaired or replaced free of charge during the 6-month period:

  • ✔
    Motherboard & Chipset: IC failures, auto-restart issues, power failure not related to external voltage surge.
  • ✔
    Display & Screen: Internal panel failure, flickering, horizontal/vertical lines, dead pixels (excluding physical cracks).
  • ✔
    Battery & Charging: Battery not charging, sudden battery discharge, health dropping below 65% during warranty.
  • ✔
    Keyboard & Touchpad: Unresponsive keys, sticky mechanical switches, cursor drift, and gesture malfunction.
  • ✔
    Storage (SSD / HDD) & RAM: Read/write drive failure, bad memory sectors, and memory detection errors.
  • ✔
    Ports & Original Adapter: Charging port loose contact, faulty original power adapter supplied with the laptop.
❌

What Is Not Covered (Exclusions)

The warranty will be voided or will not cover repairs under the following circumstances:

  • ✕
    Physical & Accidental Damage: Cracked glass, dropped laptops, broken hinges due to violent force, or crushed casings.
  • ✕
    Liquid & Water Damage: Spills of tea, coffee, water, moisture rust, or exposure to excessive humidity/rain.
  • ✕
    Tampered Security Seals: If the Lappy Baba warranty sticker on the base or internal screws is broken, removed, or opened by a 3rd party.
  • ✕
    Software & Malware Issues: Virus infections, corrupted user software, forgotten BIOS/Windows passwords, or unofficial OS flashing.
  • ✕
    Theft, Burglary or Loss: Lost devices, stolen units, or damage caused by fire, earthquakes, or natural disasters.
  • ✕
    Electrical Surges: Burned components caused by faulty domestic wiring, high voltage spikes, or non-compatible 3rd party chargers.
Hassle-Free Process

How to Claim Your Warranty (4 Simple Steps)

We make claims fast and straightforward with zero bureaucratic red tape.

1

Initiate Contact

WhatsApp or call us at +91 93341 18815 with your invoice number, laptop model, and a short photo/video of the issue.

2

Drop-in or Ship

Bring the laptop to our store at Luv Kush Tower, Exhibition Road, Patna or courier it securely if you are located elsewhere in Bihar.

3

Diagnosis & Fix

Our senior hardware technicians test the device immediately and replace or repair genuine parts within 48 to 72 hours.

4

Collect & Test

Test your machine in person or receive it delivered back to your home in 100% working condition at no extra labor cost.

Authorized Service & Claims Desk

Need Immediate Warranty Assistance?

Our dedicated technical support team in Patna is available Monday through Saturday to assist you with warranty queries, part replacements, and diagnostics.

📍 Store & Service Center Address

Lappy Baba (Mainframe Technologies)
A/11, 2nd Floor, Luv Kush Tower, Exhibition Rd,
Opposite Windsor Hotel, Golambar,
Patna, Bihar 800001

⏰ Service Hours

Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Prior appointment only

📧 Official Email

info@lappybaba.com

Frequently Asked Questions

Everything you need to know about our warranty terms and procedures.

Can I extend my warranty beyond 6 months?

Yes! Lappy Baba offers an optional 1-Year Extended Warranty Plan for an additional nominal charge at the time of laptop purchase. Ask our sales advisor for extension rates on your selected model.

What happens if my laptop cannot be repaired?

In the rare event that a defective hardware component cannot be repaired or replaced with OEM parts, we will provide you with an exact equivalent replacement laptop or store credit toward another unit of your choice.

Do I need the original box or invoice to claim warranty?

You do not need the original outer box, but you must present your digital invoice or registered mobile number so we can look up your device serial number in our database. The Lappy Baba security seal on the underside must remain intact.

Is my personal data backed up during repair?

While we take utmost care not to touch user drives, we strongly advise customers to backup their important personal files before submitting their device for hardware service. Lappy Baba is not liable for incidental loss of personal files.

Chat with us