What's Covered
- Motherboard / Processor failure
- RAM failure
- SSD / HDD failure
- Screen display issues
- Keyboard failure
- Charging port issues
- Wi-Fi card issues
- Battery health dropping below 70%
What's Not Covered
- Physical damage (drops, cracks)
- Liquid / water damage
- Software issues & viruses
- Accessories (charger, bag)
- Cosmetic wear (scratches over time)
- Damage due to misuse
How to Claim Warranty
1
Contact Us
Reach out via WhatsApp or call us to describe the issue.
2
Free Pickup
We will arrange a free pickup from your location within Patna.
3
Swift Repair
We'll repair or replace the unit within 5 working days.
Our 25-Point Quality Check
01
Processor Test
02
RAM Test
03
Storage Test
04
Screen Test
05
Battery Test
06
Keyboard Test
07
Touchpad Test
08
USB Ports
09
Wi-Fi Test
10
Bluetooth Test
11
Camera Test
12
Microphone Test
13
Speakers Test
14
Charging Port
15
HDMI/VGA Port
16
Card Reader
17
Cooling Fan
18
Thermal Paste
19
Hinge Check
20
Body Condition
21
OS Install & Act
22
Driver Install
23
Antivirus Scan
24
Data Wipe
25
Burn Test (2h)
Condition Grades Explained
✅ Excellent
Like new, 95%+ condition. Hairline scratches only, visible only on close inspection. Perfect display.
👍 Good
85%+ condition. Minor scuff marks on body. Screen and keyboard perfect. Well maintained.
⚡ Fair
70%+ condition. Visible wear marks. Fully functional internally. Best value for money.
Warranty FAQ
Yes, we guarantee battery health above 70% at the time of purchase. If the battery fails completely or drops severely within the warranty period, we will replace it.
If you are outside Patna, you can courier the laptop back to us. We will repair and ship it back to you. The courier charges for returning the repaired laptop will be borne by us.
Most warranty repairs are completed within 1 to 5 working days depending on parts availability.
Yes, you can purchase an extended warranty (additional 6 months or 1 year) at the time of buying the laptop.
Yes, the warranty is tied to the laptop's serial number, not the owner. The new owner just needs to present the original invoice.